Replacements, Returns, & Claims


Collab Customs stands by each of our products 100%. Any defects or errors on our part will be replaced at no charge. While we do our best to ensure that items arrive without damages, as a result, we are not responsible for damages to products once the item leaves our facility. Any claims for misprinted or defective items must be submitted within 30 days after the product has been received. 

Please submit photo evidence of the misprinted or defective item, as well as photos of the misprinted item, to


Address ForFor Packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part will be covered at our expense. 

For claims, please email

Wrong Address: If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.


We are unable to handle the returns process for all of our sellers, so if your items are returned to our production facility, they will be donated. It’s required that you provide a valid return address & a name to list on your shipping labels. If your customers wish to return their items, they will contact you — the store owner. Returns for products, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.
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